Queries

Contact Information JSC Aeroflot - Russian Airlines
10 Arbat St., Moscow, Russia, 119002

Tel. +7 (499) 500-6905, Fax +7 (499) 500-6867,

URL: www.aeroflot.ru, www.aeroflotbonus.ru

Query subject	Contact phone number	E-mail, web-site	Mailing address	Details
Booking tickets Flight information Information about passenger and baggage transportation rules Other information	in Moscow: +7 (495) 223-5555 (toll free in Moscow) In Russia: 8-800-444-5555 (Russia toll free number) Fax: +7 (495) 784-7142	callcenter@ aeroflot.ru Booking tickets Flight schedules Flight updates Flight information	-	Hours of service: Round the clock
Booking flights online	-	callcenter@ aeroflot.ru	-	-
Сonfirmation of payments for flights booked online	-	web-check@ aeroflot.ru	# 19, Eniseiskaya street, 129327 Moscow	Hours of service: mo-sa: 9:00 — 20:30 (Moscow time) su: 9:00 — 16:00 (Moscow time)
Aeroflot Bonus programme	+7 (495) 223-5555	bonus@ aeroflot.ru Aeroflot Bonus	# 10 Arbat street, 119002 Moscow Aeroflot Bonus	Hours of service: 9:00 — 20:30 (Moscow time)
Services for disabled passengers (Sheremetyevo F(2))	+7-903 256-35-78	gckzoopp3@aeroflot.ru	-	Hours of service: 24 hours
Baggage lost & found	+7 (495) 544-3325	lost-found@ aeroflot.ru lost&found@ aeroflot.ru	-	Hours of service: 9:00 — 20:00 (Moscow time)
Flight confirmation	-	-	At Aeroflot sales offices/representative offices	Paid service - 500 rubles
Document processing information	+7 (499) 500-6905, +7 (495) 752-9028, fax: +7(499) 500-6867	-	-	Hours of service: mo-th: 9:00 — 18:00 (Moscow time) fr: 9:00 — 15:30 (Moscow time)
Open line (Opinions and suggestions)	+7 (495) 223-5555	openline@ aeroflot.ru Open line queries	# 10, Arbat street, 119002 Moscow Claims Department	Send us a message and after its comprehensive examination we’ll be able to offer you a detailed accurate answer.
Material claims related to delayed flights, excess luggage, delayed delivery, damage to or loss of luggage, cargo transportation	+7 (495) 753-8016	bagclaims@ aeroflot.ru	POB 26, Sheremetyevo F, 141425, Khimki district, Moscow region Ground Handling Department	Hours of service: mo-th: 9:00 — 18:00 (Moscow time) fr: 9:00 — 15:30 (Moscow time) Material claims should be submitted along with documents proving the right to reimbursement or compensation (air ticket, excess luggage ticket, duties receipt, luggage tag, property irregularity report etc.)
Material claims related to cancelled flights, services provided onboard the plane, at the origin/destination airport, and at Aeroflot offices and branches	+7 (495) 223-5555	openline@ aeroflot.ru	10, ulitsaArbat, 119002, Moscow Claims Department

Information for passengers travelling to/from USA

For information regarding the use of insecticides in treating aircraft cabins, please visit the DOT website.

Department	E-mail, web-site, phone number	Mailing address
U.S. Department of Transportation	http://www.dot.gov/	U.S. Department of Transportation 1200 New Jersey Ave, SE Washington, DC 20590
DOT Consumer Protection Division	ContactCenter@dhs.gov http://airconsumer.ost.dot.gov	U.S. Department of Transportation 1200 New Jersey Ave, SE Washington, DC 20590
Aeroflot's head office in New York, NY To make a claim or complaint to Aeroflot, please send it to the specified address or call and leave a message with your complaint and we will investigate the matter and get back to you.	+1 212 944 2300	JSC "Aeroflot - Russian Airlines" Customer Service 10 Rockefeller Plaza, Suite 1015 New York, NY 10020