Moscow: +7 (495) 223-5555 / Russia 8-800-444-5555 (free)
Mobile: 0933 (50 rub./min. excluding VAT)

Queries

Contact Information JSC Aeroflot - Russian Airlines
10 Arbat St., Moscow, Russia, 119002 

+7 (495) 223-55-55

8-800-444-55-55

+7 (495) 753-81-63

www.aeroflot.ru

 

Query subject Contact phone number E-mail, web-site Mailing address Details
Booking tickets
Flight information
Information about passenger and baggage transportation rules
Other information

in Moscow:
+7(495)223-5555
(toll free in Moscow)

In Russia:
8-800-444-5555
(Russia toll free number)

Fax:
+7(495)784-7142

callcenter@
aeroflot.ru

Booking tickets

Flight schedules

Flight updates

Flight information

-

Hours of service:
Round the clock

Booking flights online
-

callcenter@
aeroflot.ru

-
-
Сonfirmation of payments for flights booked online
-

web-check@
aeroflot.ru

# 19, Eniseiskaya street, 129327 Moscow

Hours of service:
mo-sa: 9:00 — 20:30 (Moscow time)
su: 9:00 — 16:00 (Moscow time)

Aeroflot Bonus programme

+7(495)223-5555

bonus@
aeroflot.ru

Aeroflot Bonus

# 10 Arbat street, 119002 Moscow

Aeroflot Bonus

Hours of service:
9:00 — 20:30 (Moscow time)

Services for disabled passengers

+7903 256-3578

gckzoopp3@aeroflot.ru

-

Hours of service:
24 hours

Baggage lost & found

+7(495)544-3325

lost-found@aeroflot.ru
 

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Hours of service:
9:00 — 20:00 (Moscow time)

Flight confirmation
-
-

At Aeroflot sales offices/representative offices

Paid service - 500 rubles  

Testimonial, suggestion, claim

   

             -

 

You can send a message using

openline@aeroflot.ru

                

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Send us a message and after its comprehensive examination we’ll be able to offer you a detailed accurate answer.

Material claims related to delayed flights, excess luggage, delayed delivery, damage to or loss of luggage, cargo transportation

 

           -

bagclaims@aeroflot.ru

POB 26, Sheremetyevo F, 141425, Khimki district, Moscow region

Ground Handling Department 

Hours of service:
mo-thu: 9:00 — 18:00 (Moscow time)
fri: 9:00 — 15:30 (Moscow time)
 

Material claims should be submitted along with documents proving the right to reimbursement or compensation (air ticket, excess luggage ticket, duties receipt, luggage tag, property irregularity report etc.)

Material claims related to cancelled flights, services provided onboard, at the departure/arrival airport, and at Aeroflot offices and branches

 

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You can send a message using

openline@aeroflot.ru

10, Arbat street, 119002, Moscow 

Claims Department

Please note that material claims should be submitted along with documents proving the right for reimbursement or compensation (air ticket, boarding pass, duties receipt, property irregularity report, notarized certificate for representation of passenger’s interests,  etc.) 

Information on correspondence received by JSC Aeroflot

+7(495)664-1282
+7(499)500-6464
+7(495)752-9028

fax
+7(499)500-6867

 

Mailing address

1119002, Moscow,
10 Arbat str. 10

Please note that the listed phone numbers may be used only for information about written requests to JSC Aeroflot Director General from other companies or individuals. Information on bookings, sales, ticketing, passengers transportation rules, baggage and cargo:

+7(495) 223-5555
8-800-444-5555

Information for passengers travelling to/from USA

For information regarding the use of insecticides in treating aircraft cabins, please visit the DOT website.

Department E-mail, web-site, phone number Mailing address
U.S. Department of Transportation

http://www.dot.gov/

U.S. Department of Transportation
1200 New Jersey Ave, SE
Washington, DC 20590
DOT Consumer Protection Division

ContactCenter@dhs.gov

http://airconsumer.ost.dot.gov

U.S. Department of Transportation
1200 New Jersey Ave, SE
Washington, DC 20590
Aeroflot's head office in New York, NY
To make a claim or complaint to Aeroflot, please send it to the specified address or call and leave a message with your complaint and we will investigate the matter and get back to you.

+1 212 944 2300

JSC "Aeroflot - Russian Airlines" Customer Service
10 Rockefeller Plaza, Suite 1015
New York, NY 10020